[VoiceOps] Call Overflow Handling

[Mary Lou Carey]

I wouldn't think it would be any different than sending them to a 
voicemail box that's already full.....if that makes sense. I mean do you 
charge for a voicemail service by the number of messages left? Do you 
charge people more if they don't empty their voicemail box?

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2020-01-10 01:23 PM, Deborah McDuffie wrote:
> In this case, the customer doesn't have a destination to forward the
> calls to.  They want us to be the provider of that custom message and
> terminate the call on our platform.  If they had another destination,
> we're already set up to provide that kind of overflow.
> 
> We can do it from a technical standpoint, but are trying to determine
> if others are providing similar service, and what the market rate
> would be.  Also, if anyone has insight if there were any regulatory or
> other issues that we haven't considered about doing so.
> 
> Thanks to everyone for their responses so far, they've been helpful.
> 
> Deborah McDuffie
> Sales Engineer
> Socket Telecom
> (573) 817-0000, ext 157
> dmcduffie at socket.net
> 
> On 1/10/2020 12:36 PM, Lee Riemer wrote:
> 
>> Call-forward busy or is that simplifying it too much?
>> 
>> FROM: VoiceOps <voiceops-bounces at voiceops.org> ON BEHALF OF Deborah
>> McDuffie
>> SENT: Friday, January 10, 2020 11:30 AM
>> TO: voiceops at voiceops.org
>> SUBJECT: [VoiceOps] Call Overflow Handling
>> 
>> Good morning,
>> 
>> We've got a request from one of our SIP trunk customers, asking us
>> to provide an automated recorded message should their inbound call
>> volume unexpectedly exceed their trunk capacity (rather than a busy
>> signal).  They don't want to have the calls rerouted, or answered,
>> per se, or have people leave a message - just an announcement that
>> they have a situation that has resulted in an excessive call volume,
>> and asking people to call back.
>> 
>> This is the first time we've gotten such a request, and it doesn't
>> look like a common SP service offering.  Normally, customers just
>> provide an alternate overflow destination for us to send the calls
>> to.  Are there any other service providers who have offered this
>> kind of failover/overflow service for exceeding trunk capacity, and,
>> if so, how did you price the service?  Please feel free to contact
>> me directly, if you have any suggestions.
>> 
>> --
>> 
>> Deborah McDuffie
>> 
>> Sales Engineer
>> 
>> Socket Telecom
>> 
>> (573) 817-0000, ext 157
>> 
>> dmcduffie at socket.net
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