[VoiceOps] RAY BAUMS Act - How are people planning on complying?

[Brian Heinz]

1. Most PBX/UC platform vendors can send a different CLID for emergency
calls. Normally this is called the ELI or CESID in the PBX. This emergency
CLID of course needs to be set up with the PSAP with the appropriate
location information, which is usually handled through the carrier.
Granularity requirements vary by state, but the best advice I've heard is
to provide enough detail so the first responders know which door to break
down.

2. Again, most PBX/UC platforms can handle this without issue, the outgoing
CLID does not necessarily have to match an incoming DID, and different CLID
can be sent on emergency calls.

3. Generally, softphones are not able to place emergency calls. Make the
users sign a disclaimer stating as such. Some softphones can display a
reminder message on launch stating they are not to be used for emergency
calls. If a remote user has a physical phone at home, disclaimer and a
sticker on the phone stating it cannot place emergency calls.

On Thu, Jan 23, 2020 at 12:11 PM Zilk, David <David.Zilk at cdk.com> wrote:

> For those that don’t know, RAY BAUMS Act is a new regulation that impacts
> Emergency Calling.  It mandates that a “Dispatchable Location” be included
> with information to the PSAP when a 9-1-1 call is made in the US. The
> deadline for compliance is August 1, 2020 (or August 1, 2021 for some
> scenarios).
>
>
>
> Dispatchable Location is defined as “the street address of the calling
> party, and additional information such as room number, floor number, or
> similar information necessary to adequately identify the location of the
> calling party.”
>
>
>
> How are people planning on complying with this? Particularly:
>
>
>
> 1)      When several lines at a site don’t have DIDs, and uses a common
> site phone number for their CLID.  How do you provide different location
> information for them.
>
> 2)      When there are shared lines on devices in different locations at
> a site using the same DID.  How do you distinguish the correct location of
> an emergency call made from one of them.
>
> 3)      When the caller uses a softphone that doesn’t have a fixed
> location.
>
>
>
> David
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