[VoiceOps] RAY BAUMS Act - How are people planning on complying?

[Carlos Alvarez]

I believe that the stickers on home phones may not really cover the
liability.  The wording is something like:  A phone or device that a person
would reasonably assume can call emergency services."  So the softphone is
obviously different, but a physical phone at home seems like it must still
work properly.

I have NOT been able to get anyone to tell me this for sure, and I've had
various trainings on the matter.  So I think the answer is "nobody knows"
and the answer will cost some company tens of millions of dollars in court.


On Thu, Jan 23, 2020 at 10:42 AM Brian Heinz <brian.e.heinz at gmail.com>
wrote:

> 1. Most PBX/UC platform vendors can send a different CLID for emergency
> calls. Normally this is called the ELI or CESID in the PBX. This emergency
> CLID of course needs to be set up with the PSAP with the appropriate
> location information, which is usually handled through the carrier.
> Granularity requirements vary by state, but the best advice I've heard is
> to provide enough detail so the first responders know which door to break
> down.
>
> 2. Again, most PBX/UC platforms can handle this without issue, the
> outgoing CLID does not necessarily have to match an incoming DID, and
> different CLID can be sent on emergency calls.
>
> 3. Generally, softphones are not able to place emergency calls. Make the
> users sign a disclaimer stating as such. Some softphones can display a
> reminder message on launch stating they are not to be used for emergency
> calls. If a remote user has a physical phone at home, disclaimer and a
> sticker on the phone stating it cannot place emergency calls.
>
> On Thu, Jan 23, 2020 at 12:11 PM Zilk, David <David.Zilk at cdk.com> wrote:
>
>> For those that don’t know, RAY BAUMS Act is a new regulation that impacts
>> Emergency Calling.  It mandates that a “Dispatchable Location” be included
>> with information to the PSAP when a 9-1-1 call is made in the US. The
>> deadline for compliance is August 1, 2020 (or August 1, 2021 for some
>> scenarios).
>>
>>
>>
>> Dispatchable Location is defined as “the street address of the calling
>> party, and additional information such as room number, floor number, or
>> similar information necessary to adequately identify the location of the
>> calling party.”
>>
>>
>>
>> How are people planning on complying with this? Particularly:
>>
>>
>>
>> 1)      When several lines at a site don’t have DIDs, and uses a common
>> site phone number for their CLID.  How do you provide different location
>> information for them.
>>
>> 2)      When there are shared lines on devices in different locations at
>> a site using the same DID.  How do you distinguish the correct location of
>> an emergency call made from one of them.
>>
>> 3)      When the caller uses a softphone that doesn’t have a fixed
>> location.
>>
>>
>>
>> David
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