[VoiceOps] Charter/Spectrum Port Out?

[Alex Balashov]

+1

On 6/17/20 4:23 PM, Ross Tajvar wrote:
> Sounds like they're jerking you around, and it's time to file a 
> complaint with the FCC.
> 
> On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps 
> <voiceops at voiceops.org <mailto:voiceops at voiceops.org>> wrote:
> 
>     Someone messaged me off-list.  I should have been clearer.
>     We *have* included a copy of the bill and their 4-digit PIN they use
>     to protect the voice services.
>     They ignore it.  It keeps getting kicked back as rejected due to the
>     address.
>     I've called them 15 times over the last few weeks and been given 15
>     different ways of supplying the address.
>     City/State in all caps, with or without a comma between them.  OR vs Ore
>     Combinations of the billing address verses the service address.  One
>     asked us to add a second address line with the text 'CBN'...
> 
>     All this to avoid them jacking the price by $25/line.
> 
>     -A
> 
>     On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn
>     <aaron at heyaaron.com <mailto:aaron at heyaaron.com>> wrote:
> 
>         Is there anyone at Charter/Spectrum (Oregon area) that can help
>         with a port out?
> 
>         It's been rejected 5 times now.
>         Every time I call in, the rep gives me a slightly different
>         variation of the address to re-submit.
> 
>         The winning carrier keeps getting rejected and asks for a CSR
>         copy.  Charter/Spectrum flat-out tells me "we don't do CSR
>         reports for small business customers" and then proceeds to give
>         me a slightly different version of the address every time I call in.
> 
>         They absolutely refuse to let me talk to or communicate with the
>         team that actually makes the accept/reject decision to find out
>         why.  They simply say "it was rejected because of the address".
> 
>         I've spent hours on the phone over the last few weeks and I'm
>         getting nowhere.
> 
>         Thanks,
> 
>         -A
> 
> 
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-- 
Alex Balashov | Principal | Evariste Systems LLC

Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free)
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/