[VoiceOps] Charter/Spectrum Port Out?

[Ross Tajvar]

Sounds like they're jerking you around, and it's time to file a complaint
with the FCC.

On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <
voiceops at voiceops.org> wrote:

> Someone messaged me off-list.  I should have been clearer.
> We *have* included a copy of the bill and their 4-digit PIN they use to
> protect the voice services.
> They ignore it.  It keeps getting kicked back as rejected due to the
> address.
> I've called them 15 times over the last few weeks and been given 15
> different ways of supplying the address.
> City/State in all caps, with or without a comma between them.  OR vs Ore
> Combinations of the billing address verses the service address.  One asked
> us to add a second address line with the text 'CBN'...
>
> All this to avoid them jacking the price by $25/line.
>
> -A
>
> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <aaron at heyaaron.com>
> wrote:
>
>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>> port out?
>>
>> It's been rejected 5 times now.
>> Every time I call in, the rep gives me a slightly different variation of
>> the address to re-submit.
>>
>> The winning carrier keeps getting rejected and asks for a CSR copy.
>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>> business customers" and then proceeds to give me a slightly different
>> version of the address every time I call in.
>>
>> They absolutely refuse to let me talk to or communicate with the team
>> that actually makes the accept/reject decision to find out why.  They
>> simply say "it was rejected because of the address".
>>
>> I've spent hours on the phone over the last few weeks and I'm getting
>> nowhere.
>>
>> Thanks,
>>
>> -A
>>
>>
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