[VoiceOps] Investigating random call completion issues nationwide

[Mary Lou Carey]

If the calls originate from AT&T and Verizon, their SS7 network should 
be able to see where the call failed. I'd have them put a trouble ticket 
in with their carrier.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2020-03-19 06:29 PM, Darren Schreiber wrote:
> Hi folks,
> 
>                 We’ve been getting occasional, very infrequent,
> reports of people hitting busy signals or intercept messages when
> calling numbers routed to us. At first we thought the issue was
> between us and Peerless but we now have reports with bandwidth and
> Inteliquent. So, then of course naturally we thought the issue was in
> our systems. But again, we’ve come up empty. We also thought it may
> be trunk or port limitations upstream. Have checked those. No dice.
> 
>                 The issue seems to always be the same. Customer from
> cell phone or landline dials a number, reaches a busy signal or
> intercept message. All reports are from Verizon or AT&T callers. We
> check our logs, don’t see any attempt to even reach our system (we
> log freakin everything). So we reach out to the upstream provider, and
> they too claim it never reached their tandem/network.
> 
>                 I know everyone on earth is currently WFH so perhaps
> that warrants just shutting up & dealing with it but I’ve been
> surprised not to see any chatter on this list or elsewhere in this
> regard. Is anyone else having indications of capacity issues (and are
> y’all just not talking about it) or is it just us and we should keep
> looking?
> 
> - Darren
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