[VoiceOps] Investigating random call completion issues nationwide

Fri Mar 20 00:15:30 EDT 2020

They have that up as an auto-responder (they sent it to me twice heh). Then they wrote back to try and find the calls, but did not find them hitting their network. That’s why I thought it was their issue at first, but then we had the same report on a bandwidth.com number. Then a few more reports. And you know for each report we get there’s 10 people that aren’t saying anything and just redial. Well, I guess it depends on the customer.

Anyway, we’ll keep an eye on it. We also hit record calling this week so that’s another data point that it’s just high traffic. Many people seem to be doing remote “check-in” meetings with all their employees daily, in the morning, so I suspect that’s the issue.

From: Izzy Goldstein - TeleGo <igoldstein at telego.net>
Date: Thursday, March 19, 2020 at 9:12 PM
To: Darren Schreiber <darren at 2600hz.com>
Cc: "voiceops at voiceops.org" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Investigating random call completion issues nationwide

i experienced the same issues

Peerless says:

We’re sorry for the calling issues you’re experiencing today. As you may know, these are extraordinary times and we are currently seeing network congestion industry wide – the events of the past week have had a direct impact on all telecommunication carriers. Due to the sheer volume of individuals and businesses that are now working remotely, blocking or congestion outside our network is impacting call completion. peerless is relentlessly pursuing all options with all of our partners, and working to ensure that they’re aware of the call completion issues. While peerless can and will address some of these issues directly, our troubleshooting indicates that many congestion-related issues are occurring within networks of our carrier customers or other intermediaries which we cannot control. Nonetheless, we are working tirelessly to resolve capacity issues wherever they exist. Thanks for your understanding.

On Thu, Mar 19, 2020 at 7:29 PM Darren Schreiber <darren at 2600hz.com<mailto:darren at 2600hz.com>> wrote:
Hi folks,
                We’ve been getting occasional, very infrequent, reports of people hitting busy signals or intercept messages when calling numbers routed to us. At first we thought the issue was between us and Peerless but we now have reports with bandwidth and Inteliquent. So, then of course naturally we thought the issue was in our systems. But again, we’ve come up empty. We also thought it may be trunk or port limitations upstream. Have checked those. No dice.

                The issue seems to always be the same. Customer from cell phone or landline dials a number, reaches a busy signal or intercept message. All reports are from Verizon or AT&T callers. We check our logs, don’t see any attempt to even reach our system (we log freakin everything). So we reach out to the upstream provider, and they too claim it never reached their tandem/network.

                I know everyone on earth is currently WFH so perhaps that warrants just shutting up & dealing with it but I’ve been surprised not to see any chatter on this list or elsewhere in this regard. Is anyone else having indications of capacity issues (and are y’all just not talking about it) or is it just us and we should keep looking?

- Darren

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