[VoiceOps] Three Digit Numbers

[Carlos Alvarez]

Context matters here, i think.  We are a business-only provider, we don't
have any residential.  That means that we probably serve people with fewer
need for some of these services.  We have a customer that's a major road
construction company, and they've never dialed 811.  They know WHO to call,
and don't need this national system at all.

We do have a big list of 911-inclusive dialing patters like that, an 9911,
etc.

Our only international users are call centers owned by US companies, and
have specifically asked us to block 911.  I can't find any regulation
requiring us to provide them with emergency dialing on softphones used for
a call center.

Like Nick, we used to route 411 to Free411, but during a major system
revamp, we saw that it had only ever been dialed twice--during testing.  So
we didn't re-implement it in the new system.

In our state, 511 is for traffic info, but again, we don't handle that and
nobody has complained.  It's 2020, people use the web.


On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org> wrote:

> See https://nationalnanpa.com/number_resource_info/n11_codes.html
>
>
>
> Couple things to keep in mind –
>
> Consider handling 112 and 999 if your service might be used
> internationally.
>
> Also – not sure where the current regulation is on this, but the
> requirements around 911 suggest handling
> all sorts of additional dialing patterns, e.g., 1010xxx911, et al.   Much
> of this is legacy, but be aware.
>
>
>
> /Ed
>
>
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
> Alvarez <caalvarez at gmail.com>
> *Date: *Tuesday, March 24, 2020 at 11:20 AM
> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
> *Subject: *Re: [VoiceOps] Three Digit Numbers
>
>
>
> We're in the US, and yes 811 is the underground utility line, but I don't
> think any of our carriers will pass it.  I don't recall the details on who
> does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911
> testing on 711/811.
>
>
>
> Yeah, I just tried 811 to Intelliquent and it read back my phone number.
>
>
>
>
>
> On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net> wrote:
>
> What country is this? I believe 811 is supposed to be a USA-wide number to
> call for locating utilities for digging projects.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
>
> *From: *"Carlos Alvarez" <caalvarez at gmail.com>
> *To: *voiceops at voiceops.org
> *Sent: *Tuesday, March 24, 2020 10:10:37 AM
> *Subject: *Re: [VoiceOps] Three Digit Numbers
>
> We don't handle any others in a traditional way.  Well, 611 is actually in
> place, to our support line, but it has never once been used.  811 and 711
> are used for 911 testing without a real 911 call, as carriers mostly use
> those for automated systems that return your 911 info.
>
>
>
> On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:
>
> What three digit numbers are commonly in use and how are people routing
> them?
>
>
>
> Obviously there's 911 and that has a whole routing ecosystem.
>
> What about 811? 311? X11?
>
>
>
>
>
> What other special numbers are people handling?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
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