[VoiceOps] Three Digit Numbers

Wed Mar 25 16:18:03 EDT 2020

811/711 have never been test numbers for 911 at Bandwidth.  As long as
we've had a 911 test number it's been 933.

[image: BandwidthBlue.png]

James Milko  •  Sr. Director, IP and Voice Network Engineering

900 Main Campus Drive, Suite 100, Raleigh, NC 27606

e: jmilko at bandwidth.com

On Tue, Mar 24, 2020 at 2:37 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

> Try sending 811 to your upstreams, and see what happens, I'd be curious.
> It seems odd to think that Intelliquent and Bandwidth are violating the law
> by using those as 911 test numbers.
>
>
> On Tue, Mar 24, 2020 at 8:55 AM Hiers, David <David.Hiers at cdk.com> wrote:
>
>> I’m not up on the final status, but 811 started off being not all that
>> optional…
>>
>>
>>
>>
>>
>> https://docs.fcc.gov/public/attachments/FCC-05-59A1.pdf
>>
>>
>>
>> “require the use of 811 as the national abbreviated dialing code for
>> providing advanced notice of excavation activities to underground facility
>> operators within two years after publication of this Order in the Federal
>> Register…”
>>
>>
>>
>>
>>
>> “The 811 abbreviated dialing code shall be deployed ubiquitously by
>> carriers…”
>>
>>
>>
>>
>>
>> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Carlos
>> Alvarez
>> *Sent:* Tuesday, March 24, 2020 8:36 AM
>> *To:* Ed Guy <edguy at eguy.org>
>> *Cc:* voiceops at voiceops.org
>> *Subject:* Re: [VoiceOps] Three Digit Numbers
>>
>>
>>
>> Context matters here, i think.  We are a business-only provider, we don't
>> have any residential.  That means that we probably serve people with fewer
>> need for some of these services.  We have a customer that's a major road
>> construction company, and they've never dialed 811.  They know WHO to call,
>> and don't need this national system at all.
>>
>>
>>
>> We do have a big list of 911-inclusive dialing patters like that, an
>> 9911, etc.
>>
>>
>>
>> Our only international users are call centers owned by US companies, and
>> have specifically asked us to block 911.  I can't find any regulation
>> requiring us to provide them with emergency dialing on softphones used for
>> a call center.
>>
>>
>>
>> Like Nick, we used to route 411 to Free411, but during a major system
>> revamp, we saw that it had only ever been dialed twice--during testing.  So
>> we didn't re-implement it in the new system.
>>
>>
>>
>> In our state, 511 is for traffic info, but again, we don't handle that
>> and nobody has complained.  It's 2020, people use the web.
>>
>>
>>
>>
>>
>> On Tue, Mar 24, 2020 at 8:26 AM Ed Guy <edguy at eguy.org> wrote:
>>
>> See https://nationalnanpa.com/number_resource_info/n11_codes.html
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__nationalnanpa.com_number-5Fresource-5Finfo_n11-5Fcodes.html&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=ARmkQAWsporAHBisnvO-3jazn6o7Gh23P4I-9tRpKFg&e=>
>>
>>
>>
>> Couple things to keep in mind –
>>
>> Consider handling 112 and 999 if your service might be used
>> internationally.
>>
>> Also – not sure where the current regulation is on this, but the
>> requirements around 911 suggest handling
>> all sorts of additional dialing patterns, e.g., 1010xxx911, et al.   Much
>> of this is legacy, but be aware.
>>
>>
>>
>> /Ed
>>
>>
>>
>>
>>
>> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos
>> Alvarez <caalvarez at gmail.com>
>> *Date: *Tuesday, March 24, 2020 at 11:20 AM
>> *To: *"voiceops at voiceops.org" <voiceops at voiceops.org>
>> *Subject: *Re: [VoiceOps] Three Digit Numbers
>>
>>
>>
>> We're in the US, and yes 811 is the underground utility line, but I don't
>> think any of our carriers will pass it.  I don't recall the details on who
>> does what, but carriers like Intelliquent, Bandwidth, and thinQ all do 911
>> testing on 711/811.
>>
>>
>>
>> Yeah, I just tried 811 to Intelliquent and it read back my phone number.
>>
>>
>>
>>
>>
>> On Tue, Mar 24, 2020 at 8:14 AM Mike Hammett <voiceops at ics-il.net> wrote:
>>
>> What country is this? I believe 811 is supposed to be a USA-wide number
>> to call for locating utilities for digging projects.
>>
>>
>>
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=>
>>
>>
>>
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=>
>>
>>
>> ------------------------------
>>
>> *From: *"Carlos Alvarez" <caalvarez at gmail.com>
>> *To: *voiceops at voiceops.org
>> *Sent: *Tuesday, March 24, 2020 10:10:37 AM
>> *Subject: *Re: [VoiceOps] Three Digit Numbers
>>
>> We don't handle any others in a traditional way.  Well, 611 is actually
>> in place, to our support line, but it has never once been used.  811 and
>> 711 are used for 911 testing without a real 911 call, as carriers mostly
>> use those for automated systems that return your 911 info.
>>
>>
>>
>> On Tue, Mar 24, 2020 at 7:55 AM Mike Hammett <voiceops at ics-il.net> wrote:
>>
>> What three digit numbers are commonly in use and how are people routing
>> them?
>>
>>
>>
>> Obviously there's 911 and that has a whole routing ecosystem.
>>
>> What about 811? 311? X11?
>>
>>
>>
>>
>>
>> What other special numbers are people handling?
>>
>>
>>
>> -----
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ics-2Dil.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=zN8qNDkr5HXBjZ-z0fTk0CoIYg_rncLx8gUGXjaBt3M&e=>
>>
>>
>>
>> Midwest Internet Exchange
>> http://www.midwest-ix.com
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.midwest-2Dix.com&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=yFi64O5oGZEEsEnY6TBtF-gABzmXYe2KfO8Tpo-BFmc&e=>
>>
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=>
>>
>>
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__puck.nether.net_mailman_listinfo_voiceops&d=DwMFaQ&c=N13-TaG7c-EYAiUNohBk74oLRjUiBTwVm-KSnr4bPSc&r=-GzOCp0ppLaBQPFaZ7lZ4bUUBQxpFBukitRP75oaRdQ&m=tl9zw0D7cTZtm62zcgN7LHwxsuqcTXVyUuJPEaOe8hE&s=oajkQEZHIySAjK5LaWKleKmYUuSxzgcVZ7lKu4tfwHU&e=>
>>
>>
>>
>> ------------------------------
>> This message and any attachments are intended only for the use of the
>> addressee and may contain information that is privileged and confidential.
>> If the reader of the message is not the intended recipient or an authorized
>> representative of the intended recipient, you are hereby notified that any
>> dissemination of this communication is strictly prohibited. If you have
>> received this communication in error, notify the sender immediately by
>> return email and delete the message and any attachments from your system.
>>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20200325/dbf84db7/attachment-0001.htm>