[VoiceOps] Fwd: 911 and Softphones

[Mike Hammett]

We're looking that we may have to allocate a lot more DIDs, simply for the new 911 requirements. We have a lot of clients with work from home people. Some have their own DIDs already, some don't. 


Softphones make this a lot more complicated. We could have the same extension connected via desk phone, windows app, Chrome extension, phone app, and tablet app. The desk phone is pretty easy. The mobile app? Yeah, that's inherently much more difficult to manage. 




I don't know. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Mike Hammett" <voiceops at ics-il.net> 
To: "Voiceops.org" <voiceops at voiceops.org> 
Sent: Thursday, May 14, 2020 2:04:43 PM 
Subject: [VoiceOps] Fwd: 911 and Softphones 


The pitfalls of having my email address mirror the mailing lists I'm on, I get list submissions. :-) 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Christopher Aloi" <ctaloi at gmail.com> 
To: voiceops at ics-il.net 
Sent: Thursday, May 14, 2020 9:39:41 AM 
Subject: 911 and Softphones 


Hey All, 


With the recent migration to everyone working from home we are seeing a huge increase in soft phone usage. How is everyone handling location updates for 911 with soft phones? Our switch has the concept of sites and users fall within a site but can also travel across sites. An out pulsed number is bound to the site when 911 is dialed from within the site. We are looking at building individual sites for each user so they can have a dedicated unique outbound number only for 911. Does your company consider a soft phone the same as a "hard" phone with regards to 911? From the reading I have done I see no delineation between the two. Thanks, Chris 





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