[VoiceOps] Confusing Spoofing Customers

[Alex Balashov]

Any possibility that someone out there specifically has it out for your customer, and hopes to inundate them with calls from bewildered consumers?

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Sent from mobile, with due apologies for brevity and errors.

> On Nov 6, 2020, at 11:30 AM, Christopher Aloi <ctaloi at gmail.com> wrote:
> 
> 
> Hey All,
> 
> We have observed multiple reports of our business customer telephone numbers being used by a bad actor leaving messages for consumers.  The consumers receiving the call do not have a direct relationship with us.  The bad actor presents “unknown” as the caller-id and leaves a harsh message asking for personal information and demanding a call back (illegal sounding collector call).  The number the bad actor leaves to be called back (in a verbal message) is owned by one of our business customers.  So, the response to the “bad” call goes back to the legit company.  The consumer calls our business customer back and explains the message, the business customer has no record of an outbound call to the consumer and is perplexed by the call.  
> 
> We have a few customers impacted by this and in every instance we have no record of the outbound (bad actor) call leaving our network.  I can’t figure out the scam here, they aren’t pumping traffic and the call goes back to the legit business, leaving no opportunity for the bad actor to engage with the consumer.  Anyone have any thoughts?
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