[VoiceOps] Confusing Spoofing Customers

[Jeff Shultz]

Could it just be an attempt to damage the reputation of the business? They
wouldn't happen to be publicly traded, would they?

On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:

> Hey All,
>
> We have observed multiple reports of our business customer telephone
> numbers being used by a bad actor leaving messages for consumers.  The
> consumers receiving the call do not have a direct relationship with us.
> The bad actor presents “unknown” as the caller-id and leaves a harsh
> message asking for personal information and demanding a call back (illegal
> sounding collector call).  The number the bad actor leaves to be called
> back (in a verbal message) is owned by one of our business customers.  So,
> the response to the “bad” call goes back to the legit company.  The
> consumer calls our business customer back and explains the message, the
> business customer has no record of an outbound call to the consumer and is
> perplexed by the call.
>
> We have a few customers impacted by this and in every instance we have no
> record of the outbound (bad actor) call leaving our network.  I can’t
> figure out the scam here, they aren’t pumping traffic and the call goes
> back to the legit business, leaving no opportunity for the bad actor to
> engage with the consumer.  Anyone have any thoughts?
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>


-- 
Jeff Shultz

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