[VoiceOps] Confusing Spoofing Customers

[Christopher Aloi]

Certainly possible, not publicly traded.  Thank you!

On Fri, Nov 6, 2020 at 11:36 AM Jeff Shultz <jeffshultz at sctcweb.com> wrote:

> Could it just be an attempt to damage the reputation of the business? They
> wouldn't happen to be publicly traded, would they?
>
> On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
>
>> Hey All,
>>
>> We have observed multiple reports of our business customer telephone
>> numbers being used by a bad actor leaving messages for consumers.  The
>> consumers receiving the call do not have a direct relationship with us.
>> The bad actor presents “unknown” as the caller-id and leaves a harsh
>> message asking for personal information and demanding a call back (illegal
>> sounding collector call).  The number the bad actor leaves to be called
>> back (in a verbal message) is owned by one of our business customers.  So,
>> the response to the “bad” call goes back to the legit company.  The
>> consumer calls our business customer back and explains the message, the
>> business customer has no record of an outbound call to the consumer and is
>> perplexed by the call.
>>
>> We have a few customers impacted by this and in every instance we have no
>> record of the outbound (bad actor) call leaving our network.  I can’t
>> figure out the scam here, they aren’t pumping traffic and the call goes
>> back to the legit business, leaving no opportunity for the bad actor to
>> engage with the consumer.  Anyone have any thoughts?
>> _______________________________________________
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>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>
>
> --
> Jeff Shultz
>
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