[VoiceOps] Confusing Spoofing Customers

[Christopher Aloi]

Thanks Karl,

We only get the consumer (who is clueless) on our network, so a traceback I
can't open a ticket on that call.  I would need to see the bad-actor
traffic, which I do not.

On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <karl at piratel.com> wrote:

> Sounds like you have either:
>
> A)  The group making the calls are trying to get live people, and when
> they leave a message they are leaving a "real" call back number in an
> attempt to play at being legitimate, even if that number does not go back
> to them.
>
> or
>
> B)  The group making the calls were giving a random / bad / incorrect
> number to use.
>
> Either way, I'd request a traceback from your inbound trunks that the call
> came in on and see if the process can work its way back to the originator
> of the call.  You can also file a complaint with the FCC but that will take
> longer to get processed.  Or do both.
>
> In the meantime if this is becoming an issue, you could perhaps put a rule
> for your customer that "unknown" gets routed into an IVR or voicemail
> bucket for validation later on.
>
> On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <ctaloi at gmail.com> wrote:
>
>> Hey All,
>>
>> We have observed multiple reports of our business customer telephone
>> numbers being used by a bad actor leaving messages for consumers.  The
>> consumers receiving the call do not have a direct relationship with us.
>> The bad actor presents “unknown” as the caller-id and leaves a harsh
>> message asking for personal information and demanding a call back (illegal
>> sounding collector call).  The number the bad actor leaves to be called
>> back (in a verbal message) is owned by one of our business customers.  So,
>> the response to the “bad” call goes back to the legit company.  The
>> consumer calls our business customer back and explains the message, the
>> business customer has no record of an outbound call to the consumer and is
>> perplexed by the call.
>>
>> We have a few customers impacted by this and in every instance we have no
>> record of the outbound (bad actor) call leaving our network.  I can’t
>> figure out the scam here, they aren’t pumping traffic and the call goes
>> back to the legit business, leaving no opportunity for the bad actor to
>> engage with the consumer.  Anyone have any thoughts?
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>
>
> --
>
> Karl Douthit
>
> 10572 Calle Lee  #123
>
> Los Alamitos Ca. 90720
>
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>
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>
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>
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