[VoiceOps] Porting Cooling Off Period

[Mike Hammett]

Yes, multiple customers on the same account.

The customer forgot to include all numbers on their LOA.



-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



Midwest Internet Exchange
http://www.midwest-ix.com



----- Original Message -----
From: Mary Lou Carey <marylou at backuptelecom.com>
To: Mike Hammett <voiceops at ics-il.net>
Cc: VoiceOps <voiceops at voiceops.org>
Sent: Tue, 22 Sep 2020 08:44:17 -0500 (CDT)
Subject: Re: [VoiceOps] Porting Cooling Off Period

I assume the reason there are multiple PONs for the account is because 
there's multiple TNs under the account number? I would contact the PUC 
in your state and put in a complaint because it's not NPAC that's 
blocking it. It appears to be the LEC and what their doing doesn't look 
legal to me.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2020-09-21 05:23 PM, Mike Hammett wrote:
> E-mail from my porting person:
> 
> When trying to port this number over I get error -  MULTIPLE PONS
> RECEIVED FOR SAME CUSTOMER ACCOUNT - [redacted]
> 
> From the other carrier:
> 
> The reject is valid. Even though the line was activated on the first
> day of FOC, the PAT tool enforces the 7-day window FOC
> (09/18/2020-09/25/2020), and will not allow another LSR until
> 09/26/2020.
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
> -------------------------
> 
> From: "Mike Hammett" <voiceops at ics-il.net>
> To: "VoiceOps" <voiceops at voiceops.org>
> Sent: Monday, September 21, 2020 5:02:52 PM
> Subject: [VoiceOps] Porting Cooling Off Period
> 
> Is it normal for carriers to have a cooling off period where they
> don't accept further port requests for an account until x days after
> the last porting activity completes?
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
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