[VoiceOps] Porting Cooling Off Period

[Mike Hammett]

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Please take a moment to review our business rules posted in our portal in the Documents section. [Redacted] is not blocking any LSRs. 

It is written in our business rules that LSRs have a 7 day grace period to allow carriers to activate within 7 days of their FOC date, reschedule, snapback numbers or cancel their order without service impact to the customer. 

A PON is active from the time it is submitted until the end of the 7th day post FOC. During this time we don’t support multiple PON submission. I hope that this helps to clarify our business rules and processes.
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I appreciate their grace period, but not accepting my otherwise valid LSR because another order is still in the grace period is effectively blocking my request.



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Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



Midwest Internet Exchange
http://www.midwest-ix.com



----- Original Message -----
From: Mike Hammett <voiceops at ics-il.net>
To: VoiceOps <voiceops at voiceops.org>
Sent: Mon, 21 Sep 2020 17:02:52 -0500 (CDT)
Subject: [VoiceOps] Porting Cooling Off Period

Is it normal for carriers to have a cooling off period where they don't accept further port requests for an account until x days after the last porting activity completes? 




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Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com