[VoiceOps] Porting Cooling Off Period

[Mary Lou Carey]

I'd respond back and say "I understand you believe your business rules 
allow for a 7 day cooling off period, but that don't seem to comply with 
the Industry Standard Porting Guidelines. Would you like me to address 
this with the PUC directly or do you have an internal contact that I can 
speak with?"

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2020-09-22 09:17 AM, Mike Hammett wrote:
> ---
> Please take a moment to review our business rules posted in our portal
> in the Documents section. [Redacted] is not blocking any LSRs.
> 
> It is written in our business rules that LSRs have a 7 day grace
> period to allow carriers to activate within 7 days of their FOC date,
> reschedule, snapback numbers or cancel their order without service
> impact to the customer.
> 
> A PON is active from the time it is submitted until the end of the 7th
> day post FOC. During this time we don’t support multiple PON
> submission. I hope that this helps to clarify our business rules and
> processes.
> ---
> 
> I appreciate their grace period, but not accepting my otherwise valid
> LSR because another order is still in the grace period is effectively
> blocking my request.
> 
> 
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> 
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
> 
> 
> ----- Original Message -----
> From: Mike Hammett <voiceops at ics-il.net>
> To: VoiceOps <voiceops at voiceops.org>
> Sent: Mon, 21 Sep 2020 17:02:52 -0500 (CDT)
> Subject: [VoiceOps] Porting Cooling Off Period
> 
> Is it normal for carriers to have a cooling off period where they
> don't accept further port requests for an account until x days after
> the last porting activity completes?
> 
> 
> 
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> 
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
> 
> 
> 
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops