[VoiceOps] False 911 calls and old abandoned DID

[Carlos Alvarez]

I've definitely had this happen to me.  I lived in a house with old copper
that was poorly installed, but no actual service on it.  Because I didn't
need it, I never gave it any attention...until the second time cops showed
up at the door thinking someone was being killed.

To be clear, this phone number is NOT with us, never ported, no connection
that I can find to this customer other than the CNAM is theirs.  I have
zero control of it.


On Thu, Jan 21, 2021 at 1:22 PM Brandon Svec <bsvec at teamonesolutions.com>
wrote:

> That sounds unbelievable. Do you really have evidence that a damaged cable
> somehow pulse dialed 911? I think the issue is something upstream like what
> data the PSAP is getting has been spoofed or is just inadvertently
> incorrect, for example.
>
> Brandon Svec
>
>
> On Jan 21, 2021, at 12:08 PM, Dan Mostert <dan at delhitel.com> wrote:
>
> 
>
> We’ve run into similar circumstances before with ported in numbers.  The
> losing carrier, either on purpose under the idea of “left in place
> dial-tone”, or laziness, leaves a copper PSTN line configured as the
> customer still.  They also don’t maintain their aging copper, so
> particularly when the cable is wet, short outs and ends up pulse-dialling
> 911 for them.  Same deal- police response for an unresponsive / hang up
> 911, and a confused/annoyed customer.  In our case, the PSAPs involved see
> this so much from the losing carrier every time it rains, we just educate
> everyone involved, and the PSAP / public safety have to deal with it.  I’m
> interested in anyone else’s suggestions too.
>
>
> Dan
>
>
>
> *From:* VoiceOps <voiceops-bounces at voiceops.org> *On Behalf Of *Carlos
> Alvarez
> *Sent:* Thursday, January 21, 2021 3:01 PM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] False 911 calls and old abandoned DID
>
>
>
> We have a customer who has received two calls from the police because
> "they" called 911, but they did not.  The CLID shown is NOT one of theirs,
> but they think it might have been theirs many years ago.  The CNAM on that
> number is their company name.  Nobody answers the number, and it's with
> Qwest.  Our logs show no calls to 911 from them.
>
>
>
> Any advice on this?  It's just two calls at this point, just this week.
> They've been our customer for over five years, and this number has never
> been on our system.
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