[VoiceOps] CSR BTN

[Mary Lou Carey]

The RBOCs use the CSR as their internal record of each USOC / rate 
associated with the service/account. It is true that non-RBOC carriers 
do not keep as detailed records but it should still tell you all the 
services associated with each account number.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2021-06-02 08:10 AM, Mike Hammett wrote:
> I guess to back up to a more basic level...
> 
> What's the intent of the CSR?
> 
> I thought it was for the gaining carrier to verify customer
> information with the losing carrier that would be required to port a
> number before actually issuing the LSR\port request.
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
> -------------------------
> 
> From: "Mike Hammett" <voiceops at ics-il.net>
> To: "VoiceOps" <voiceops at voiceops.org>
> Sent: Friday, May 28, 2021 9:51:14 PM
> Subject: [VoiceOps] CSR BTN
> 
> Does a CSR have to have the specific number being ported or just any
> number on the account?
> 
> We're testing a third party network that we'll utilize in the
> short-term for out-of-area usage.
> We ported some of our own numbers to our account at the third party.
> The CSRs arrived with the main BTN on the account, not the number
> being ported.
> Our porting person rejected the CSRs because they weren't for the
> number being ported. Of course she knew what number was being
> attempted because it was an internal operation, but normally she
> wouldn't.
> 
> It's my thought that the CSR is a customer information verification
> process. We wouldn't know the number actually being ported until the
> LSR came. Does the name, address, account number, TN, etc. match an
> account you have? If so, great.
> 
> Where can I find a good resource on the process and what's normally
> acceptable for rejections?
> 
> Of course I said, "Let me verify this before we do anything" and then
> she replied to the CSRs rejecting.  *sigh* I guess we'll really be
> testing all scenarios.
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
> 
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