[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio

[Mary Lou Carey]

Usually the LECs want all carriers who port from them to sign a porting 
agreement and get set up with Verizon's LSR system to submit port 
requests. It sounds to me like maybe Commio has not done that. I would 
find out if they have ever submitted port requests to Verizon in the 
past. They may just need to sign some paperwork to make it happen.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2021-11-10 02:24 PM, Carlos Alvarez wrote:
> It's actually been escalated to their porting supervisor, from the
> first two tiers.  Not sure how to go above that guy.
> 
> On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com>
> wrote:
> 
>> Carlos,
>> 
>> From my experience, this is the employee with VZW not knowing how to
>> port a landline (I am assuming you are VoIP obviously).
>> What we do is ask our customers to find a rep that knows how to do
>> it or know what they are doing, or simply ask for a supervisor.
>> And we emphasize that they should mention they are porting a
>> landline.
>> 
>> Good luck.
>> 
>> Oren
>> 
>> On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>> 
>>> A customer is porting a number to VZW, and they can't figure it
>>> out.  They called me to ask if I had "more info" to help them port
>>> out from Commio.  My return call went to VM, so I don't have more
>>> info, but thought I'd ask here on the list.  Any ideas on how this
>>> can be, or what to recommend?
>>> 
>>> I know Verizon is a small carrier, and may not be wise to the ways
>>> of telecom.
>>> 
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