[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio

[Mike Hammett]

Once you have the actual LEC information (and fail at making anything work directly), complain to the PUC. People tend to pay closer attention then. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Carlos Alvarez" <caalvarez at gmail.com> 
To: "Oren Yehezkely" <orenyny at gmail.com> 
Cc: "VoiceOps" <voiceops at voiceops.org> 
Sent: Wednesday, November 10, 2021 2:24:54 PM 
Subject: Re: [VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio 


It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy. 


On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely < orenyny at gmail.com > wrote: 



Carlos, 


>From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). 
What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. 
And we emphasize that they should mention they are porting a landline. 


Good luck. 


Oren 


On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez < caalvarez at gmail.com > wrote: 

<blockquote>

A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend? 


I know Verizon is a small carrier, and may not be wise to the ways of telecom. 

_______________________________________________ 
VoiceOps mailing list 
VoiceOps at voiceops.org 
https://puck.nether.net/mailman/listinfo/voiceops 



</blockquote>

_______________________________________________ 
VoiceOps mailing list 
VoiceOps at voiceops.org 
https://puck.nether.net/mailman/listinfo/voiceops 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20211110/c595d8c5/attachment.htm>