[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio

[Carlos Alvarez]

It's actually been escalated to their porting supervisor, from the first
two tiers.  Not sure how to go above that guy.

On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com> wrote:

> Carlos,
>
> From my experience, this is the employee with VZW not knowing how to port
> a landline (I am assuming you are VoIP obviously).
> What we do is ask our customers to find a rep that knows how to do it or
> know what they are doing, or simply ask for a supervisor.
> And we emphasize that they should mention they are porting a landline.
>
> Good luck.
>
> Oren
>
> On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>
>> A customer is porting a number to VZW, and they can't figure it out.
>> They called me to ask if I had "more info" to help them port out from
>> Commio.  My return call went to VM, so I don't have more info, but thought
>> I'd ask here on the list.  Any ideas on how this can be, or what to
>> recommend?
>>
>> I know Verizon is a small carrier, and may not be wise to the ways of
>> telecom.
>>
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>>
>
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