[VoiceOps] Verizon says they have "no relationship" to port from thinQ/Commio

[Oren Yehezkely]

Carlos,

>From my experience, this is the employee with VZW not knowing how to port a
landline (I am assuming you are VoIP obviously).
What we do is ask our customers to find a rep that knows how to do it or
know what they are doing, or simply ask for a supervisor.
And we emphasize that they should mention they are porting a landline.

Good luck.

Oren

On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

> A customer is porting a number to VZW, and they can't figure it out.  They
> called me to ask if I had "more info" to help them port out from Commio.
> My return call went to VM, so I don't have more info, but thought I'd ask
> here on the list.  Any ideas on how this can be, or what to recommend?
>
> I know Verizon is a small carrier, and may not be wise to the ways of
> telecom.
>
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