[VoiceOps] some of my customers DID show as Possible Spam

[Carlos Alvarez]

You cut out the part where it was their city government calling, wanting to
know what the citizens would like "fixed" and focused on in the
communities.  You'd opt out of this?  Do you also not vote?

Also not a collection agency, it's the primary biller, and the customer has
opted into the calls in writing.  If they go to collections, my customer
actually sends them out.  They only do the gentle calls, which also
includes appointments.  So by marking them bad, they may also not receive
calls to set consultations with their doctor.



On Mon, Nov 15, 2021 at 12:50 PM Jay Hennigan <jay at west.net> wrote:

> On 11/15/21 09:20, Carlos Alvarez wrote:
> > I brought this up on the list previously, you can probably go find that
> > last discussion.  We have two customers who see this all the time.
> > Primary problem is with T-Mobile, where anyone can mark things.  It's
> > social or crowd-sourced "intelligence."  Then a few other companies
> > started doing the same, and customers can download a call marking app.
>
>  From the video linked here earlier, it looks like it's much more than
> call marking. It's also pattern recognition, average call duration, and
> other factors.
>
> > The two customers who have this problem often are call centers.  One
> > doing medical billing, the other doing legit market research and
> > polling.
>
> If I were a T-Mobile subscriber, I'd definitely want calls from "legit
> market research and polling" companies to my cell phone so marked.
> Certainly so in the weeks before an election, and probably year round.
>
> Likewise, if I were in debt to medical providers to the point where I
> was getting calls from collection agencies, I probably would want those
> flagged as well.
>
> Carriers are going to do things that benefit their relationship with
> their subscribers, not things that benefit a non-customer outbound call
> center. If the carrier's subscribers raise a stink about false
> positives, they will probably make an effort to fix it.
>
> --
> Jay Hennigan - jay at west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
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