[VoiceOps] some of my customers DID show as Possible Spam

[Jared Geiger]

iConectiv just sent an email today about a service they are doing with CTIA
www.registeredcaller.com

I'm sure other CNAM providers will come out with similar products.

On Mon, Nov 15, 2021 at 11:48 AM Jay Hennigan <jay at west.net> wrote:

> On 11/15/21 09:20, Carlos Alvarez wrote:
> > I brought this up on the list previously, you can probably go find that
> > last discussion.  We have two customers who see this all the time.
> > Primary problem is with T-Mobile, where anyone can mark things.  It's
> > social or crowd-sourced "intelligence."  Then a few other companies
> > started doing the same, and customers can download a call marking app.
>
>  From the video linked here earlier, it looks like it's much more than
> call marking. It's also pattern recognition, average call duration, and
> other factors.
>
> > The two customers who have this problem often are call centers.  One
> > doing medical billing, the other doing legit market research and
> > polling.
>
> If I were a T-Mobile subscriber, I'd definitely want calls from "legit
> market research and polling" companies to my cell phone so marked.
> Certainly so in the weeks before an election, and probably year round.
>
> Likewise, if I were in debt to medical providers to the point where I
> was getting calls from collection agencies, I probably would want those
> flagged as well.
>
> Carriers are going to do things that benefit their relationship with
> their subscribers, not things that benefit a non-customer outbound call
> center. If the carrier's subscribers raise a stink about false
> positives, they will probably make an effort to fix it.
>
> --
> Jay Hennigan - jay at west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
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