[VoiceOps] Bandwidth East Coast Issues

[Peter Beckman]

After a long silence, no updates other than "we're working on it."

 	Update - Bandwidth teams continue to investigate Voice and Messaging Failures.

 	At this time, 911 calls are not impacted.

 	Customers may also experience portal and portal API time-outs, slowness, or unresponsiveness.

 	All teams are working towards a resolution at this time.

 	Sep 25, 16:22 EDT

We are still seeing some calls get through. SMS traffic is being delivered
faster and we have not seen any missed SMS messages. Worst SMS delay was 9m
37s. Last 5 tests in the last 50 minutes were all under 21 seconds, 3 of 5
were under 2 seconds.

About half of our calls getting through are Canada DIDs.

Beckman

On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:

> As of 3:31pm EDT Bandwidth has acknowledged the issue:
>
>    Investigating - Bandwidth is investigating an incident impacting Voice
>    and Messaging Services. Calls and Messages may experience unexpected
>    failures. All teams are actively engaged.
>
> 	Sep 25, 15:31 EDT
>
> I will update here as I get updates.
>
> Outbound calls still failing with timeouts, Inbound calls failing, SMS
> messages are delayed, the delay now up to 8 minutes.
>
> On Sat, 25 Sep 2021, Peter Beckman via VoiceOps wrote:
>
>> We began detecting issues with Bandwidth Inbound and Outbound Voice and SMS
>> starting at 19:00:38 UTC (3pm US Eastern Time). A TAC rep has acknowledged
>> issues are detected but their status page as of yet has not been updated.
>> 
>> I'm seeing outbound calls time out, inbound calls to BW DIDs receive a
>> "call cannot be completed" error on Verizon, and our SMS tests every 10
>> minutes that usually complete in under 2 seconds are taking 15 seconds to
>> 3.65 minutes to reach us.
>> 
>> Hope they find the culprit and get it fixed quickly!
>> 
>> As of 3:27:45pm EDT their status page shows zero incidents
>> 
>> https://status.bandwidth.com/
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                https://www.angryox.com/
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