[VoiceOps] Ray Baum's act and all-softphone deployments

[Nick Olsen]

The softphone app we're using (Acrobits Cloud Softphone). If you attempt to
dial 911 via the app. It'll open the phones non-voip cellular dialer with
911 pre-typed. It actively doesn't allow you to call 911 via the app.
Perhaps your apps are the same.

On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:

> We don't have a web portal for customers to do this, so it probably can't
> be our position.  We do have a ToS that says customers have to notify us by
> email or support ticket if they move.  I don't believe anyone ever has.  I
> wonder if that could still apply.
>
> Separately, I find this ridiculous.  WTF?  Can't use Wi-Fi for calls?
> with respect to only the RingCentral Mobile Application, if you do not
> have mobile service, as the RingCentral Mobile Application cannot send
> emergency calls over Wi-Fi access
>
>
> On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com>
> wrote:
>
>> I *think* this sums it up.  RingCentral is big if not the biggest and I
>> say that only because they undoubtably have a large legal team and got this
>> right.  They basically have a disclaimer that makes it the responsibility
>> of the end user or customer administrator to update their location whenever
>> they move around.  Silly, I know.. but I think this is a defensible
>> position to take legally.
>>
>>
>> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103
>> *Brandon *
>>
>>
>> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com>
>> wrote:
>>
>>> I just had a call with Bandwidth about using their Dynamic Location
>>> Routing product to fill in the very specific location info required by this
>>> act.  However, I asked them a question he said had never been asked; what
>>> are we to do with permanently mobile (all softphone) companies.  I can't
>>> believe that in 2021, people are still insisting on physical phones all the
>>> time.  I've get several soft-only customers, or maybe a physical phone for
>>> a couple of receptionist type people.  Some have offices that they almost
>>> never use.
>>>
>>> So...what are the rest of you doing with this?
>>>
>>> I thought there was a legal option to say "don't use your mobile
>>> softphone" but maybe not?
>>>
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