[VoiceOps] Ray Baum's act and all-softphone deployments

[Carlos Alvarez]

We don't have a web portal for customers to do this, so it probably can't
be our position.  We do have a ToS that says customers have to notify us by
email or support ticket if they move.  I don't believe anyone ever has.  I
wonder if that could still apply.

Separately, I find this ridiculous.  WTF?  Can't use Wi-Fi for calls?
with respect to only the RingCentral Mobile Application, if you do not have
mobile service, as the RingCentral Mobile Application cannot send emergency
calls over Wi-Fi access


On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com>
wrote:

> I *think* this sums it up.  RingCentral is big if not the biggest and I
> say that only because they undoubtably have a large legal team and got this
> right.  They basically have a disclaimer that makes it the responsibility
> of the end user or customer administrator to update their location whenever
> they move around.  Silly, I know.. but I think this is a defensible
> position to take legally.
>
>
> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103
> *Brandon *
>
>
> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>
>> I just had a call with Bandwidth about using their Dynamic Location
>> Routing product to fill in the very specific location info required by this
>> act.  However, I asked them a question he said had never been asked; what
>> are we to do with permanently mobile (all softphone) companies.  I can't
>> believe that in 2021, people are still insisting on physical phones all the
>> time.  I've get several soft-only customers, or maybe a physical phone for
>> a couple of receptionist type people.  Some have offices that they almost
>> never use.
>>
>> So...what are the rest of you doing with this?
>>
>> I thought there was a legal option to say "don't use your mobile
>> softphone" but maybe not?
>>
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