[VoiceOps] Ray Baum's act and all-softphone deployments

[Carlos Alvarez]

Ours doesn't, but that's a good idea to share with the vendor.  But in most
cases, people are using the softphone on a laptop and there's no native
phone app, nor a GPS, nor any other location info other than proximate
wi-fi networks.

I can see no feasible way to meet the letter of the law, and hate to be
depending on the good graces of a bureaucrat to know that it's an
impossible task.


On Mon, Sep 27, 2021 at 12:11 PM Nick Olsen <nick at 141networks.com> wrote:

> The softphone app we're using (Acrobits Cloud Softphone). If you attempt
> to dial 911 via the app. It'll open the phones non-voip cellular dialer
> with 911 pre-typed. It actively doesn't allow you to call 911 via the app.
> Perhaps your apps are the same.
>
> On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalvarez at gmail.com>
> wrote:
>
>> We don't have a web portal for customers to do this, so it probably can't
>> be our position.  We do have a ToS that says customers have to notify us by
>> email or support ticket if they move.  I don't believe anyone ever has.  I
>> wonder if that could still apply.
>>
>> Separately, I find this ridiculous.  WTF?  Can't use Wi-Fi for calls?
>> with respect to only the RingCentral Mobile Application, if you do not
>> have mobile service, as the RingCentral Mobile Application cannot send
>> emergency calls over Wi-Fi access
>>
>>
>> On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com>
>> wrote:
>>
>>> I *think* this sums it up.  RingCentral is big if not the biggest and I
>>> say that only because they undoubtably have a large legal team and got this
>>> right.  They basically have a disclaimer that makes it the responsibility
>>> of the end user or customer administrator to update their location whenever
>>> they move around.  Silly, I know.. but I think this is a defensible
>>> position to take legally.
>>>
>>>
>>> https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-services.html#ring-promo-202103
>>> *Brandon *
>>>
>>>
>>> On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com>
>>> wrote:
>>>
>>>> I just had a call with Bandwidth about using their Dynamic Location
>>>> Routing product to fill in the very specific location info required by this
>>>> act.  However, I asked them a question he said had never been asked; what
>>>> are we to do with permanently mobile (all softphone) companies.  I can't
>>>> believe that in 2021, people are still insisting on physical phones all the
>>>> time.  I've get several soft-only customers, or maybe a physical phone for
>>>> a couple of receptionist type people.  Some have offices that they almost
>>>> never use.
>>>>
>>>> So...what are the rest of you doing with this?
>>>>
>>>> I thought there was a legal option to say "don't use your mobile
>>>> softphone" but maybe not?
>>>>
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