[VoiceOps] Remote LEC Support

[Shawn L]

Not in my experience.  It's kind of amazing when you get far enough to
actually open a ticket.  Usually I get one or more of the following, in
random order

  - This is the wrong place, I'll transfer you
  - This is the wrong place, I'm not sure where the right place is <click>
  - You're sending the traffic to the wrong place.  It should go to XXX,
but XXX says it should go to YYY.
  - huh.  You're right, I'll open a ticket
  - You opened a ticket?  I can't find any record of it.
  - Yes, I see your ticket.  It doesn't look like anyone's looked at it yet.

Generally smaller places seem to be more responsive.  There was also a time
when once you got to know someone at a remote tandem you could just call
them directly and work the problem.  Not so anymore.  I've also heard
stories of staffing issues (your ticket hasn't been looked at because
there's not one at the midwest desk today), etc. but who knows.


On Mon, Apr 25, 2022 at 3:48 PM Mike Hammett <voiceops at ics-il.net> wrote:

> Are any of the larger operators on the other side of a tandem switch worth
> a darn to get support on a current issue through?
>
> I put in a ticket with Frontier (tandem operator), but almost all of the
> time, they end up just saying that they opened a ticket with the operator
> on the other side (which I already knew had problems) and then wait for
> resolution. For my troubles, I get to wait another several hours.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
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