[VoiceOps] Empty Calls

[Mike Hammett]

On our system, we'd have them sitting in our IVR for hours before we shunted them to voicemail. We get over it, but the customers aren't so happy when it happens (the empty calls) to them. 





----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



----- Original Message -----

From: "Peter Beckman" <beckman at angryox.com> 
To: "Mike Hammett" <voiceops at ics-il.net> 
Cc: "Richard Jobson" <richard at teraquant.com>, "VoiceOps" <voiceops at voiceops.org> 
Sent: Tuesday, December 13, 2022 5:03:37 PM 
Subject: Re: [VoiceOps] Empty Calls 

On Sun, 11 Dec 2022, Mike Hammett via VoiceOps wrote: 

> Clearing the calls if they're silent sounds interesting. I'll look to see if we can do that. 

Just make sure both sides of the call are silent -- otherwise you may 
clear a call in the middle of someone leaving a voicemail. It's an issue 
we are having with our Australia DIDs at the moment! 30 seconds of silence 
from the Voicemail recording end while the caller is talking and they hang 
up. 

--------------------------------------------------------------------------- 
Peter Beckman Internet Guy 
beckman at angryox.com https://www.angryox.com/ 
--------------------------------------------------------------------------- 
_______________________________________________ 
VoiceOps mailing list 
VoiceOps at voiceops.org 
https://puck.nether.net/mailman/listinfo/voiceops 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20221220/1ee0f6d4/attachment.htm>