[VoiceOps] Caller ID Spoofing Fraud

[Nate Burke]

One of my customers is having his Caller ID number spoofed when a 
fraudster calls his Payroll company, and is trying to get the payroll 
company to make changes to his account.  The Payroll company does make a 
return call to verify a password with my customer, so no fraud has 
happened yet.

There is nothing that I can do for my customer to assist with this, 
since I'm not involved anywhere in the call path, correct?  The payroll 
company would have to open a fraud report with their carrier for any 
investigation?

Nate Burke
Blast Communications