[VoiceOps] SIP Trunk Failover

[Peter Beckman]

Maybe a better question: When providing SIP Trunk Failover as a feature,
what do customer accounts use more often -- per TN or everything?

On Thu, 9 Jun 2022, Mike Johnston wrote:

> I agree with Jay, it is very customer specific.  We offer all varieties 
> of failover to meet their needs.
>
> Some have multiple sites with us and want the entire trunk to failover 
> to a trunk at an alternate site.  This requires the alternate site to be 
> prepared to accept all of the DIDs of the first site, serve the 
> appropriate IVRs, attempt to ring phones (possibly at the first site if 
> they still have connectivity to it), etc.  Or they might choose to 
> simply redirect all such DIDs to the main number of the alternate site.  
> Either way, the customer has a lot of control over happens without 
> having to coordinate with me.
>
> Sometimes they want it to failover to a phone number, like a cellphone, 
> an answering service, or like before, an alternate location.  If the 
> alternate location is not served by me, or maybe they just don't want to 
> configure all of the DIDs of the first site into their alternate site's 
> PBX, then it makes sense to failover to the main number of the alternate 
> site.
>
> If the customer were to request different behaviors for different DIDs, 
> then I would do that.  For example, a school might want different 
> failover behaviors for the Elementary Office DID, the High School Office 
> DID, and all the other DIDs.  That would make sense and I would 
> certainly set that up for them.
>
> We have some where the failover is POTS lines in a small hunt group, 
> that we preferably deliver as traditional copper loops.
>
> If the customer did not request a failover, then the default will be a 
> busy signal.
>
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                https://www.angryox.com/
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