[VoiceOps] Comcast rejecting port requests for 4 months

[Paul Timmins]

File a state PUC complaint and I'll bet you're ported out in a week.

On 6/16/22 16:09, Aaron de Bruyn wrote:
> Hey everyone,
>
> We have a large SIP trunk with Comcast with around 275 numbers attached.
>
> We've been trying to port about 200 of those numbers to another 
> provider for the past 4 months to do some geeky things that Comcast 
> doesn't support.
>
> Due to reasons only known to Comcast, there are 5 different account 
> numbers vaguely associated with those phone numbers and I keep getting 
> wildly different answers from Comcast staff.
>
> One is for the EDI circuit.
> One is for the AdTran.
> One is for the SIP Trunk
> One is for "master billing"
> One is a "hierarchy account"
>
> The winning carrier has submitted the requests with every possible 
> combination of account number and 'CPNI code' (Comcast's account PIN) 
> we have along with all our addressing information, copies of bills, 
> etc...and Comcast keeps rejecting it with zero useful information. 
> i.e. bad address, bad PIN, bad account number, etc...
>
> Every time I even mention "porting out" to a Comcast rep, they say 
> "FCC regulation prevents us from talking about it".
> The winning carrier has had so much trouble, they finally sent me the 
> "port order number" and said "call Comcast and talk to them about it. 
> Good luck."
>
> Of course calling the Comcast porting number gives you a short 
> recorded message about "due to COVID, use some portal /click/".
>
> I'm technically a contractor for the end-user and not a phone service 
> provider, so I don't have access to whatever portal they are talking 
> about.
>
> It's been absolute /hell/. Any thoughts on how I can get Comcast to 
> get their crap together? I've never had so much trouble porting 
> numbers away from a carrier.
>
> -A
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops


-- 
Paul Timmins
Clear Rate Communications
Direct: (248) 556-4532
Customer Support: (877) 877-4799
24 Hour Repair: (866) 366-4665
Network Operations: (877) 877-1250
www.clearrate.com

This message contains confidential information intended only for the use of the intended recipient(s) and may contain information that is privileged. If you are not the intended recipient, or the person responsible for delivering it to the intended recipient, you are hereby notified that reading, disseminating or copying this message is strictly prohibited.

If you have received this message by mistake, please immediately send notification by replying to the message, indicate the message was received by mistake, and then delete the original message immediately thereafter. Thank you.

Clear Rate Communications, Inc. 2600 W Big Beaver, Suite 450, Troy, MI 48034.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20220616/355ee9bb/attachment.htm>