[VoiceOps] Comcast rejecting port requests for 4 months

[Aaron de Bruyn]

Thanks Mary.

I loathe government intervention. I've had that in my back pocket, but I guess I'll consider pulling it out if I can't find another path to resolving it.

On Thu Jun 16, 2022, 08:38 PM GMT, Mary Lou Carey <mailto:marylou at backuptelecom.com> wrote:
> Comcast held my business telephone number hostage for months when I
> moved. I had to port it away from them because they didn't provide
> service in the area I moved to. The port request failed in their system
> and then got lost in never-never land. They kept telling me they didn't
> have my number anymore, so I had to prove they did by showing them the
> SPID associated with the TN in NPAC. Had I not worked in telecom and
> known how to do that I would have lost the business number I'd had for
> 10 years. In my experience with Comcast, they are more interested in
> locating a road block than a solution. You can try to getting everyone
> on the same call because that works well if people will attend. But if
> they won't cooperate, unfortunately the PUC and FCC complaints are the
> only way to light a fire under them.
>
>
> MARY LOU CAREY
> BackUP Telecom Consulting
> Office: 615-791-9969
> Cell: 615-796-1111
>
> On 2022-06-16 03:20 PM, adam at plexicomm.net wrote:
>> I try to get all stake holders on a conference call. New carrier, old
>> carrier, you, and the customer.
>>
>> -Adam
>>
>> From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Aaron de
>> Bruyn
>> Sent: Thursday, June 16, 2022 4:09 PM
>> To: voiceops at voiceops.org
>> Subject: [VoiceOps] Comcast rejecting port requests for 4 months
>>
>> Hey everyone,
>>
>> We have a large SIP trunk with Comcast with around 275 numbers
>> attached.
>>
>> We've been trying to port about 200 of those numbers to another
>> provider for the past 4 months to do some geeky things that Comcast
>> doesn't support.
>>
>> Due to reasons only known to Comcast, there are 5 different account
>> numbers vaguely associated with those phone numbers and I keep getting
>> wildly different answers from Comcast staff.
>>
>> One is for the EDI circuit.
>>
>> One is for the AdTran.
>>
>> One is for the SIP Trunk
>>
>> One is for "master billing"
>>
>> One is a "hierarchy account"
>>
>> The winning carrier has submitted the requests with every possible
>> combination of account number and 'CPNI code' (Comcast's account PIN)
>> we have along with all our addressing information, copies of bills,
>> etc...and Comcast keeps rejecting it with zero useful information.
>> i.e. bad address, bad PIN, bad account number, etc...
>>
>> Every time I even mention "porting out" to a Comcast rep, they say
>> "FCC regulation prevents us from talking about it".
>>
>> The winning carrier has had so much trouble, they finally sent me the
>> "port order number" and said "call Comcast and talk to them about it.
>> Good luck."
>>
>> Of course calling the Comcast porting number gives you a short
>> recorded message about "due to COVID, use some portal _click_".
>>
>> I'm technically a contractor for the end-user and not a phone service
>> provider, so I don't have access to whatever portal they are talking
>> about.
>>
>> It's been absolute _hell_. Any thoughts on how I can get Comcast to
>> get their crap together? I've never had so much trouble porting
>> numbers away from a carrier.
>>
>> -A
>> _______________________________________________
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>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
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