[VoiceOps] Non-ITG Traceback Requests

[Mary Lou Carey]

I wouldn't give anyone information about a customer, but if they had a 
complaint about one of your customers making fraudulent calls I would 
investigate it internally. The request should come in writing from a 
documented carrier though. Not just a concerned individual.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2022-03-23 11:46 AM, Calvin Ellison wrote:
> Has anyone received a traceback request from a party other than the
> ITG or a law enforcement agency?
> 
> Is there any law or rule that requires a carrier to respond to a
> traceback request from the general public?
> 
> A private individual has contacted us requesting a traceback based on
> our STIR/SHAKEN signature, but they are not a member of the ITG and do
> not have any accompanying legal device like a subpoena. They also do
> not appear to be a carrier, and I question whether this person's own
> carrier should be passing the Identity header to them at all. This
> person has been citing 47 U.S. Code § 222(d)(2), claiming there is no
> restriction on who CPNI can be shared with, but I don't believe this
> gives them any standing to request a trackback without a legal device.
> 
> We've engaged our own counsel about this, but I'm curious what other
> carriers have been experiencing.
> 
> Calvin Ellison
> 
> Systems Architect
> 
> calvin.ellison at voxox.com
> 
> +1 (213) 285-0555
> 
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