[VoiceOps] Non-ITG Traceback Requests

Carlos Alvarez caalvarez at gmail.com
Wed Mar 23 12:58:14 EDT 2022

We had someone demand info once, but he didn't cite any laws and just
claimed he was entitled to it because he was being harassed (collections
company).  Of course you can imagine how much sand we told him to pound.

In your case, I would default to no info given, CPNI or not, unless there's
a legal requirement to provide it.  It's hard to prove a negative, but I've
never heard of any requirement to provide customer info or even to have ANY
conversation with a random person.

On Wed, Mar 23, 2022 at 9:55 AM Calvin Ellison <calvin.ellison at voxox.com>

> Has anyone received a traceback request from a party other than the ITG or
> a law enforcement agency?
> Is there any law or rule that requires a carrier to respond to a traceback
> request from the general public?
> A private individual has contacted us requesting a traceback based on our
> STIR/SHAKEN signature, but they are not a member of the ITG and do not have
> any accompanying legal device like a subpoena. They also do not appear to
> be a carrier, and I question whether this person's own carrier should be
> passing the Identity header to them at all. This person has been citing 47
> U.S. Code § 222(d)(2), claiming there is no restriction on who CPNI can be
> shared with, but I don't believe this gives them any standing to request a
> trackback without a legal device.
> We've engaged our own counsel about this, but I'm curious what
> other carriers have been experiencing.
> Calvin Ellison
> Systems Architect
> calvin.ellison at voxox.com
> +1 (213) 285-0555
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