[VoiceOps] Alarm panels and how they dial DTMF digits - pots migration from DMS to Metaswitch issue

[Richard Goodyear]

Ok this is a bodge... but if it always dials the same number, and its
dialing it has an issue with, set it up as a PLAR line? As soon as goes to
dial just dial the number for it, and leave it to send or not send which
ever digits of the number it wants....? Its not perfect, the customer needs
to know you need to know if the alarm panel people ever change the number,
but would get it working?





On Mon, 13 Feb 2023 at 21:29, Jay Hennigan via VoiceOps <
voiceops at voiceops.org> wrote:

> On 2/13/23 13:20, Matthew Yaklin wrote:
>
> > ----- ADTRAN went straight to examining the dialing-plan in the TA5000
> when I shared my config with them for those exact reasons. We both agreed
> since digits were missing in the middle in many cases this was probably not
> a dialing-plan issue or DTMF/pulse dial issue. They signed off on our
> config as proper.
>
> Does the Adtran detect pulse dialing? That might be an option if the
> alarm panel can be configured for it.
>
> Is it just one make and model of alarm panel that fails? Do the tones
> sound off or different with a butt-set bridged in monitor mode? See if
> someone local has a SAGE 930A that you can borrow, that will definitely
> tell you if the DTMF is in spec.
>
> --
> Jay Hennigan - jay at west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
>
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