[VoiceOps] CSR Best Practices

[Carlos Alvarez]

 I am not a lawyer, and our legal advice on this is old, but it’s the model
we follow.  A CSR only goes to the authorized contact on our account
records.  We only had one or two requests from another vendor, and just
said that we only give this to the customer due to CPNI, and they were good
with that.  I just have a template PDF for each of our upstreams that gives
the customer instructions on what to put on the porting form, and then a
list of numbers they own is pasted in.



On Oct 10, 2023 at 9:49:46 AM, Mike Hammett via VoiceOps <
voiceops at voiceops.org> wrote:

> We recently received a CSR request. I was asked how we're supposed to
> respond. Looking through what we had sent out in the past was...  less than
> satisfactory to me. It seemed too simplistic.
>
> Unfortunately, when I Googled for additional input, I got a range of:
>
> "Ask your provider, they'll know" I am the provider and I don't know,
> which is why I'm searching
> Some companies only send CSRs to customers
> Some companies only send CSRs to carriers
> Some companies don't send CSRs at all
>
>
> Are there any best practices out there regarding what should be sent to
> whom and what authorization is checked before sending?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
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