[VoiceOps] CSR Best Practices

[Mary Lou Carey]

With the ILECs, CSRs can be provided to customers and carriers that have 
an LOA from the customer. The ILEC CSRs include the following 
information:

Address of service location
Address of billing location
List of all services with circuit identifiers
Breakdown of the billing components that make up the price for each 
service.
List of all TNs associated with each service (if applicable)
Associated circuits connected to that service (if applicable)
If the CSR uses industry codes, the definition of the industry code



MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2023-10-10 11:49 AM, Mike Hammett via VoiceOps wrote:
> We recently received a CSR request. I was asked how we're supposed to
> respond. Looking through what we had sent out in the past was...  less
> than satisfactory to me. It seemed too simplistic.
> 
> Unfortunately, when I Googled for additional input, I got a range of:
> 
> "Ask your provider, they'll know" I am the provider and I don't know,
> which is why I'm searching
> Some companies only send CSRs to customers
> Some companies only send CSRs to carriers
> Some companies don't send CSRs at all
> 
> Are there any best practices out there regarding what should be sent
> to whom and what authorization is checked before sending?
> 
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> Midwest Internet Exchange
> http://www.midwest-ix.com
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