[VoiceOps] Fax

[Mark Wiater]

Same. Healthcare facilities won't let go.  But client types form my 
observation.  Most of our clients have at least one physical fax device, 
with some having more than 5 in one office, generally for business 
units.  And many of those will also have an efax solution available as well.

On 4/19/2024 12:42 PM, Shawn L via VoiceOps wrote:
> More than we'd like to.  Medical institutions and law firms seem to be 
> the two biggest ones.  We have one hospital that has multiple PRIs 
> just devoted to faxing -- thankfully that is TDM, so in general it 
> just works.  Otherwise, for those that use SIP there doesn't seem to 
> ever be a "just do X, and it'll work".  There's always some trial and 
> error with the individual site, the MTA / ATA model, the fax machines 
> involved, etc.
>
> The worst one I have seen was during the height of COVID. A new 
> testing lab was opened and they could not be convinced that sending 
> 1500 page faxes was fraught with potential problems.  Regardless if 
> there was an ATA involved or not.  In the end, we declined to provide 
> them service because we knew nothing good would come of it.
>
> On Fri, Apr 19, 2024 at 12:14 PM Jawaid Bazyar via VoiceOps 
> <voiceops at voiceops.org> wrote:
>
>     What are everyone's thoughts on trying to do fax this way, versus,
>     an E-Fax solution that supports receiving as well as sending ?
>
>     How many legit physical fax machines are you all supporting out there?
>
>     Jawaid
>
>
>     On Fri, Apr 19, 2024 at 12:13 PM Mark Wiater via VoiceOps
>     <voiceops at voiceops.org> wrote:
>
>         I can echo, that the ATA matters. But so does the
>         configuration of the faxing device (14400 Baud and ECM on),
>         the switches that the calls go through, the configuation of
>         the network equipment and the quality of the internet
>         connection, even the cable type connecting the ATA and the fax
>         device sometimes.
>
>         I have excellent faxing history with Cisco ATA-191's using
>         G.711 (but not T.38 with the softswitch I use predominantly)
>         and a client network with well configured QOS enabled firewalls.
>
>         It's not logical to me, but I've even seen instances where
>         using a 2 conductor cable from fax to ata improved
>         communication over a 4 conductor cable.
>
>         Nathan and Ross covered other great points as well.
>
>         Mark
>
>         On 4/18/2024 10:22 PM, KARIM MEKKAOUI via VoiceOps wrote:
>>
>>         Hi VOIPOPS Community
>>
>>         Do you know about any fax over internet solution that works?
>>         We tried multiple ATA and multiple ATA configurations,
>>         sometime it works sometimes not.
>>
>>         Also, do you know about any eFax solution provider that works
>>         good.
>>
>>         Thanks in advance for your help.
>>
>>         KARIM
>>
>>         MEKTEL INC.
>>
>>
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