[VoiceOps] One Way Audio - Frontier Comm (Los Angeles area)

[Jim Rodgers]

Yeah, I posted to nanog, but didn't receive a response. I'll try the email
address you sent.

Thanks...

Jim

On Thu, Mar 7, 2024 at 1:25 PM Ross Tajvar <ross at tajvar.io> wrote:

> You could try emailing NOC.IMT at FTR.COM or asking on NANOG.
>
> On Thu, Mar 7, 2024, 12:16 PM Jim Rodgers via VoiceOps <
> voiceops at voiceops.org> wrote:
>
>> Beginning early yesterday, we're seeing dropped voice rtp traffic to some
>> of our business customers in the Los Angeles metro area on Frontier Comm
>> broadband fiber. The voice udp stream is leaving our data center and never
>> making it to the Frontier fiber customer. It's not all of our customers,
>> only random ones. We've sniffed the traffic on our side and see the voice
>> rtp stream leave our data center but then sniffing on our customer's side
>> the traffic never arrives (multiple Frontier fiber customers with this
>> issue, not just one).
>>
>> Switching the customer over to an alternate Internet connection resolves
>> the issue.
>>
>> Frontier frontline customer support doesn’t get it and they just want to
>> roll a tech out for an issue that’s deeper inside their network.
>>
>> We have packet captures of both sides (our DC and your customer) showing
>> the voice rtp stream leaving our DC and never showing up at the fiber
>> customer.
>>
>> This doesn’t seem to be affecting every fiber customer in the Frontier
>> footprint, it just seems to be random customers.
>>
>> Anyone else experiencing this issue? Any thoughts on who to contact on
>> the Frontier side to get it resolved and/or get some eyes on it?
>>
>> Thanks for the help.
>>
>> Jim
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>>
>
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