[VoiceOps] One Way Audio - Frontier Comm (Los Angeles area)

[Ross Tajvar]

You could try emailing NOC.IMT at FTR.COM or asking on NANOG.

On Thu, Mar 7, 2024, 12:16 PM Jim Rodgers via VoiceOps <
voiceops at voiceops.org> wrote:

> Beginning early yesterday, we're seeing dropped voice rtp traffic to some
> of our business customers in the Los Angeles metro area on Frontier Comm
> broadband fiber. The voice udp stream is leaving our data center and never
> making it to the Frontier fiber customer. It's not all of our customers,
> only random ones. We've sniffed the traffic on our side and see the voice
> rtp stream leave our data center but then sniffing on our customer's side
> the traffic never arrives (multiple Frontier fiber customers with this
> issue, not just one).
>
> Switching the customer over to an alternate Internet connection resolves
> the issue.
>
> Frontier frontline customer support doesn’t get it and they just want to
> roll a tech out for an issue that’s deeper inside their network.
>
> We have packet captures of both sides (our DC and your customer) showing
> the voice rtp stream leaving our DC and never showing up at the fiber
> customer.
>
> This doesn’t seem to be affecting every fiber customer in the Frontier
> footprint, it just seems to be random customers.
>
> Anyone else experiencing this issue? Any thoughts on who to contact on the
> Frontier side to get it resolved and/or get some eyes on it?
>
> Thanks for the help.
>
> Jim
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