[VoiceOps] Stale Caller ID

[Kidd Filby]

I don't consider the ability to cache as a bragging point.  It usually just
leads to upset customers and very little cost savings in the long run.
That being said, I'd check your CNAM contract and see if you're allowed to
cache.  I don't recall seeing any contracts ever that specifically allowed
it.  All the ones I saw specifically stated you were not.  However, I
suspect many providers did anyway.

JM2C;
Kidd

On Tue, Nov 12, 2024 at 5:38 AM Mike Hammett via VoiceOps <
voiceops at voiceops.org> wrote:

> On a new platform we're evaluating I saw them specifically call out their
> ability to cache CNAM for months, though it was user configured.
>
> So how much time are people doing (if at all)? Where's the balance in cost
> savings with increased headaches (or if not the headaches, at least the
> decrease in user experience)?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
> *From: *"Mike Hammett via VoiceOps" <voiceops at voiceops.org>
> *To: *"voiceops" <voiceops at voiceops.org>
> *Sent: *Friday, November 1, 2024 12:52:32 PM
> *Subject: *[VoiceOps] Stale Caller ID
>
> How common is how stale of caller ID data? We have a customer that is
> complaining that they're getting the wrong data on their phone. They insist
> it's not a local directory. We've verified it works fine on other providers.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
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-- 
Kidd Filby
661.557.5640 (C)
http://www.linkedin.com/in/kiddfilby
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