[VoiceOps] Porting Process

[Mike Hammett]

We have a process that seems to work with everyone we've tried except Level 3 and Sinch. We have more detail internally, but more or less it's: 


1. Verify the TN is in our LATA. 
2. Look up their OCN and verify we're set up with their port out portal. 
3. Enter the TN(s) into their port out portal, choosing the FOC date of customer installation. 
4. On FOC date, create the port-out in Neustar SOA. 
5. Activate it. 
6. Done 




The last ports we did with both Level 3 and Sinch, we weren't able to activate the port because the timers hadn't expired. Both required reaching out to their port-out departments to get them to push it through. 


What are we doing wrong, or was it simply one-time glitches on the other carrier's side? 


Something is telling me that maybe we need to create the port-out in Neustar SOA as soon as we get the FOC, not on the FOC date. However, we sometimes run into hiccups with the install and may not want it to port that day. Is it as simple as just not doing the activation step until it's actually ready? Create the port, let the timers expire, then activate when ready, assuming it's after the FOC date? I assume there's a time limit to that and at some point in the future, the FOC date would time out and we'd have to start all over. 




----- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



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