[cisco-voip] Blocking calls that are on the "Do Not Call Registry"

[Brian Feeny]

Thanks,

We have an auto-dialer that can query the database just fine.  So this 
is for the "manual" situations, as there are call center staff that 
manually dial from lists as well.  I will also shoot an email to the 
ivr folks, I appreciate you suggesting that.  I will also have a look 
into CRS and IPCX.  Are you saying that if I don't want auto-dial I 
could use CRS without the IPCC component?

Brian

On Mar 7, 2005, at 9:30 PM, Aaron Kent wrote:

> CRS or IPCX, whatever it is being called these days can do a bit of 
> what you are looking for. Are you generating the calls or are they 
> maunally entered? I assume that you have a auto-dialer, but if you 
> want CRS to do auto-dial itself that requires IPCC Enterprise. 
> Understand that if you have a large call-center it may require a 
> serious box to handle all those queries. I would reccomend looking for 
> another product or see if your auto-dialer can exclude based on a CSV 
> file or table in a database. Send your question to the ask-ivr folks 
> at Cisco and see what they say...
>
>
> From: cisco-voip-bounces at puck.nether.net on behalf of Brian Feeny
> Sent: Mon 3/7/2005 8:24 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Blocking calls that are on the "Do Not Call 
> Registry"
>
>
>
>
> I am needing to block calls to phone numbers that are on the Do Not
> Call Registry.  The DNC Registry is a national list of phone numbers of
> people that do not wish to receive unsolicited calls.  I have the phone
> numbers in CSV format, and also loaded into a database.
>
> Is it possible, with just regular CallManager, to have it check a
> database and if a number matches, don't allow the call?  What about
> allowing an over ride using a PIN so that then the call may be
> possible?
>
> I really don't think it feasible to load the entire DNC registry into
> CM as regular destination patterns, the list is just too much.  But if
> CM would query a database, then that may make it more manageable,
> easier to update, etc.
>
> Another thought was a script, that could query the database, and based
> on return value dial the call (let it go thru) or reject the call.  I
> think this would require IPCC however.  Does anyone know if something
> like this could be scripted without IPCC?  Any pointers would be
> appreciated.
>
> I would think this type of functionality is in use at many sites since
> compliance with the DNC Registry is very important.  I am hoping
> CallManager has functionality that can accomplish this.
>
> Brian
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip