[cisco-voip] RTMT DB error

[Mike Armstrong]

Nope.  If I use the Windows Performance Monitor and select the 
RegisteredHardwarePhones counter in the Cisco CallManager performance 
object, I get the correct number of phones registered; similarly, %CPU, 
Memory, and Calls Active show reasonable values.  RTMT shows 100% memory, 0% 
CPU, 0 phones registered, and 0 calls in progress.  Remote Registry and 
Cisco RIS Data Collector services are showing as Automatic, Started.

mike
----- Original Message ----- 
From: "Wes Sisk" <wsisk at cisco.com>
To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
Cc: <cisco-voip at puck.nether.net>
Sent: Wednesday, March 16, 2005 3:15 PM
Subject: Re: [cisco-voip] RTMT DB error


> Seen this happen before when:
>
> The Process performance object has become disabled in the system, and did 
> not show up in
> Perfmon. After following the fix in Microsoft KB article 248993, 
> restarting the Remote
> Registry service, and restarting Cisco RIS Data Collector service, the 
> information showed
> up as expected in RTMT.
>
> /Wes
>
> Mike Armstrong wrote:
>
>> Tried that.  Now I no longer get the DB error message, but...  Data for 
>> the Publisher (addressed by IP) seems reasonable, but the Subscriber 
>> (addressed by name) shows 0 registered phones (should be over 200), 100% 
>> memory, 0% CPU, 0 calls in progress.  I get the same result no matter how 
>> I start RTMT -- via Publisher name or IP, or Subscriber name or IP.
>>
>> mike
>>
>> ----- Original Message ----- From: "Wes Sisk" <wsisk at cisco.com>
>> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
>> Cc: <cisco-voip at puck.nether.net>
>> Sent: Wednesday, March 16, 2005 9:00 AM
>> Subject: Re: [cisco-voip] RTMT DB error
>>
>>
>>> Mike,
>>>
>>> This used to happen when a CM server was removed from the cluster.  We 
>>> had to delete the default profile in RTMT, close out, and let it 
>>> re-populate. Same applies when a CM subscriber IP changed.
>>>
>>> /Wes
>>>
>>> Mike Armstrong wrote:
>>>
>>>> RTMT does not appear to be able to find my Subscriber.  When RTMT 
>>>> starts, it displays an error: "Unable to restore configuration! Host 
>>>> name in the configuration is not defined in DB!".  I assume the host 
>>>> name it's talking about is the Subscriber, since it reports essentially 
>>>> nothing relative to the Subscriber, but what "DB" are they talking 
>>>> about?  The Subscriber is defined in the CallManager Publisher 
>>>> database, and I can't find any RTMT-specific database anywhere.  CCM 
>>>> 4.1(2).
>>>>
>>>> Mike Armstrong
>>>> UF/IFAS CREC
>>>> Lake Alfred, FL
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>