[cisco-voip] RTMT DB error

[Wes Sisk]

Can you bounce Remote Registry on the offending subscriber and then 
check?  It provides access to the counters.

To verify - run perfmon on the pub.
add counter
point to the sub
then try to add cpu.


/Wes

Mike Armstrong wrote:

> Nope.  If I use the Windows Performance Monitor and select the 
> RegisteredHardwarePhones counter in the Cisco CallManager performance 
> object, I get the correct number of phones registered; similarly, 
> %CPU, Memory, and Calls Active show reasonable values.  RTMT shows 
> 100% memory, 0% CPU, 0 phones registered, and 0 calls in progress.  
> Remote Registry and Cisco RIS Data Collector services are showing as 
> Automatic, Started.
>
> mike
> ----- Original Message ----- From: "Wes Sisk" <wsisk at cisco.com>
> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
> Cc: <cisco-voip at puck.nether.net>
> Sent: Wednesday, March 16, 2005 3:15 PM
> Subject: Re: [cisco-voip] RTMT DB error
>
>
>> Seen this happen before when:
>>
>> The Process performance object has become disabled in the system, and 
>> did not show up in
>> Perfmon. After following the fix in Microsoft KB article 248993, 
>> restarting the Remote
>> Registry service, and restarting Cisco RIS Data Collector service, 
>> the information showed
>> up as expected in RTMT.
>>
>> /Wes
>>
>> Mike Armstrong wrote:
>>
>>> Tried that.  Now I no longer get the DB error message, but...  Data 
>>> for the Publisher (addressed by IP) seems reasonable, but the 
>>> Subscriber (addressed by name) shows 0 registered phones (should be 
>>> over 200), 100% memory, 0% CPU, 0 calls in progress.  I get the same 
>>> result no matter how I start RTMT -- via Publisher name or IP, or 
>>> Subscriber name or IP.
>>>
>>> mike
>>>
>>> ----- Original Message ----- From: "Wes Sisk" <wsisk at cisco.com>
>>> To: "Mike Armstrong" <mfa at crec.ifas.ufl.edu>
>>> Cc: <cisco-voip at puck.nether.net>
>>> Sent: Wednesday, March 16, 2005 9:00 AM
>>> Subject: Re: [cisco-voip] RTMT DB error
>>>
>>>
>>>> Mike,
>>>>
>>>> This used to happen when a CM server was removed from the cluster.  
>>>> We had to delete the default profile in RTMT, close out, and let it 
>>>> re-populate. Same applies when a CM subscriber IP changed.
>>>>
>>>> /Wes
>>>>
>>>> Mike Armstrong wrote:
>>>>
>>>>> RTMT does not appear to be able to find my Subscriber.  When RTMT 
>>>>> starts, it displays an error: "Unable to restore configuration! 
>>>>> Host name in the configuration is not defined in DB!".  I assume 
>>>>> the host name it's talking about is the Subscriber, since it 
>>>>> reports essentially nothing relative to the Subscriber, but what 
>>>>> "DB" are they talking about?  The Subscriber is defined in the 
>>>>> CallManager Publisher database, and I can't find any RTMT-specific 
>>>>> database anywhere.  CCM 4.1(2).
>>>>>
>>>>> Mike Armstrong
>>>>> UF/IFAS CREC
>>>>> Lake Alfred, FL
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>