[cisco-voip] Cisco ART

[Rusty Painter]

Like I said, all that the managers want is Date/Time, Originating number,
Called number, and duration of the call.  Is this script something that I
can give my users?  I don't want to be running all of these reports myself.
Thanks for your help.

 

Rusty

 

-----Original Message-----
From: Jack Lyons [mailto:jack.lyons at martinagency.com] 
Sent: Monday, March 21, 2005 4:17 PM
To: 'Rusty Painter'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Cisco ART

 

What exactly are you looking for?  I wrote a perl script that will parse the
csv output and generate a report based on certain criteria, we are using
client codes so that is what I use, but I think it would pretty easy to
break it down by department.

 

Jack

 

-----Original Message-----
From: Rusty Painter [mailto:RPainter at dorchestercounty.net] 
Sent: Monday, March 21, 2005 4:06 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco ART

 

Hello.  I'm new to both the Telephone and VoIP world.  We just launched
Cisco VoIP, and it seems pretty good (still have a few bugs to work out).
We are running CCM 4.0(2a)sr1a.

 

My question is this.  I have figured out how to use the ART tool.  This was
one of the big sellers with our county.  I have set up all of the users and
managers in CCM.  I want the managers to be able to log in to ART and run
the monthly bill reports for their departments.  Is there a way to customize
the detail report?  Basically all they want to see is Date, Time, Orig.,
Dest., and duration.  Is this possible?

 

I know that they can save it as a csv file, and just delete the columns that
they don't want.

 

Thanks for your help.

 

Rusty Painter 



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