[cisco-voip] IPCC

[Voll, Scott]

inside ICD config go to Contact service Queues and disable automatic work.
 
Scott

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Kevin Hoffer
Sent: Tue 3/22/2005 8:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC



Question for anyone that works with ICD. I currently have 5 agents logged in.  I just upgraded to Express from the Standard and now when a agent gets off a call it puts them in the status "Work" and without them going back into ready they will sit in that state forever. Is there a way to eliminate the "Work" state or have it automatically go back to ready after x seconds.

 

Kevin

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